Refund policy

Return & Refund Policy

Last updated: October 1, 2025

Thank you for shopping with Designs by Holly James LLC! Every wreath and personalized piece we make is created with care, creativity, and attention to detail. We truly appreciate your support of our small business and want you to feel confident in your purchase.

Because our products are handmade and often custom-designed, this policy helps ensure fairness for both our customers and the time, materials, and craftsmanship that go into each order.

Custom Orders (Non-Returnable)

All custom wreaths and personalized sublimation products are made-to-order and non-returnable once production has begun.

  • We cannot accept returns or issue refunds for customer-provided artwork containing errors (such as misspellings, low-quality images, or incorrect details).

  • Once final artwork or proofs are approved, no further changes or refunds can be made. Please review carefully before giving final approval. We’re happy to answer any questions beforehand!

  • If we make an error or your item arrives with a manufacturing defect, please contact us within 3 business days of delivery with clear photos. We’ll gladly issue a replacement or refund.

Shipping Damage

If your order arrives damaged during shipping:

  • Contact us within 48 hours of delivery.

  • Include clear photos of the product and packaging.

  • Once verified, we’ll replace the item or issue a refund and handle the claim process.

Ready-Made & Non-Custom Items

We accept returns on non-custom or ready-made products under the following conditions:

  • Return Window: Must be initiated within 20 days of delivery.

  • Condition: Item must be unused, in original packaging, and in resellable condition.

  • Authorization: Contact us first to receive a Return Authorization (RA) number. Returns without authorization will be refused.

  • Restocking Fee: A 15% restocking fee applies to all non-custom returns (unless the return is due to our error).

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a verified defect or our mistake.

Please note that original shipping costs are non-refundable unless the return is due to our error.

Sale & Seasonal Items

Items marked Final Sale, Clearance, or Holiday-Specific (Christmas, Easter, etc) are non-returnable and non-refundable, unless they arrive damaged or defective.

Refunds & Processing Time

  • Refunds are issued to your original payment method once the returned item is received and inspected.

  • Please allow up to 10 business days for processing. (Banks and credit card providers may take additional time to post refunds.)

  • Original shipping fees are not refundable unless the return is due to our error.

How to Start a Return or Report an Issue

  1. Email designsbyhollyjames@gmail.com with your order number and details.

  2. Include photos if the product is damaged or incorrect.

  3. We’ll provide your Return Authorization (RA) number and return instructions.

  4. Once we receive and inspect your return, your refund or replacement will be processed promptly.

Artwork & Design Approvals

For all custom or personalized designs:

  • If the artwork or image provided by the customer contains an error (e.g., incorrect spelling, poor image quality, or wrong details), we cannot offer refunds or replacements for those issues.

  • Once the final proof or design has been approved, changes and cancellations are no longer possible.

  • Please review your design carefully — we’re always happy to provide extra previews or clarification before production.

A Note From Us

At Designs by Holly James LLC, every order is personal. We put our hearts into each creation and want you to absolutely love your piece. While we do have clear policies for handmade and custom products, please know we approach every situation with kindness and understanding.

If you ever have a concern, just reach out — we’ll always do our best to find a fair and friendly solution.

📧 designsbyhollyjames@gmail.com
📞 724-889-7816